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White Night disaster reply

After an eternity I got a reply back from PTV about that White Night disaster.. 3 paragraphs followed by a copy and paste.

Yeah OK great it's a random thing and not your fault blah blah, but it would have been nice to make an AUDIBLE announcement so that people inside the train could actually hear it? Since over 75% of people did not hear it. FFS. Sydney's trains have people announcing station names and any problem over a microphone/speaker and anyone sitting inside can hear the messages. I didn't hear a single fucking announcement the whole way. Why is Melbourne's transport still stuck in the 70s and completely retarded? (btw 'retard' is a French word meaning 'slow').

And what station staff? I didn't see any staff at any of the stations. Also during the 15mins the train did not move from Flinders St you couldn't change the sign/board? I was staring at it it whole time and it never showed anything different so I thought it was still going the normal route! FARK.
And that's great you deployed buses to those stations but what about Heyington, the stop in the middle of nowhere you dumped me at because I didn't know I was supposed to get off at Burnley? FFS

And this had to happen on White Night, the 2nd or 3rd most crowded event in Melbourne CBD?
Also, I still want my money back!

------

I am sorry you were affected by the disruption to the Belgrave, Lilydale and Alamein line services on the morning of 18 February 2018.
At approximately 12:00am, a signal fault between Hawthorn and Camberwell disrupted train services.

We urgently sourced replacement buses which were deployed to Box Hill, Burnley, Riversdale and Glen Iris stations. We co-ordinated the buses to operate a stopping all stations service between Burnley and Box Hill. For passengers travelling beyond Box Hill we arranged for an express bus service between Glen Iris and Box Hill.

Our station staff were provided with regular updates of the situation and were informed of the bussing plan that had been organised.

Signal faults can be caused by issues such as vandalism, power failures and general wear and tear, as points and signals are constantly in use and increasingly so with the addition of new trains and services.

We are committed to providing continuous improvement throughout the metropolitan network and are continuing to invest in major capital works, train reliability projects and infrastructure maintenance and renewals.

Our dedicated infrastructure maintenance teams carry out regular maintenance work, including frequent inspections, planned signalling upgrades and emergency repairs. Unexpected faults can still occur despite our preventative maintenance program.

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